When will my items ship?
We are on track with the Kickstarter shipping estimated dates, and will keep in touch via project updates.
If you ordered only stickers and nothing else those should ship out in October 2020.
If you ordered anything else, we estimate shipping around end of November - early December 2020. We will be in touch via updates about how the manufacturing process is coming along and any potential delays, but are currently on track for on-time delivery.
Add-ons and pre-order store items will ship at the same time as Kickstarter rewards.
Last updated: September 16, 2020 11:58
Will the pins come on backing cards?
No. The pins are so big the backing cards would have to be huge, basically postcard sized, and would increase the cost of production and shipping for everyone pretty prohibitively. Many people just throw backing cards away, as well, generating a lot of waste we’d like to avoid.
Last updated: September 11, 2020 13:06
Can I substitute out pins from the set of 6?
No, because of the scale of this project and wanting to be sure that every order gets out exactly right, we cannot offer substitutions on the tiers that come with an established set. There are tiers, though, that allow for your choice of any pin (like the 4 pin pack or the 20 pin pack) so you can pick and choose if pledging for those, and additional pins of your choice can be added to any pledge tier for $15 each to make yourself a custom package deal. :)
Last updated: September 09, 2020 15:53
If I choose 2 (or 3, 4, and number) of pins for my pledge can I pick more than one of the same pin as my choices?
Yes! If you choose anything not a defined set in the tier, you can choose any of the unlocked pins, including all or multiples of the same design if you prefer.
The vulture pin set tier (6 pins) is one of each, as is the ‘Gotta-Have-It-All’ tier, those do not allow for substitutions in the set itself, but any add-on pins at these levels or any other can be whatever pins of your choice.
Last updated: August 25, 2020 11:57
How do I choose my pins?
When the project ends you will get an email with a survey which will ask for your pin choices, you will be able to choose all your pins/stickers there. You don’t have to let me know about your choices right now, they will be collected all at once when the project is funded.
Last updated: August 25, 2020 11:58
If the Earrings/Necklaces get unlocked can I substitute those instead of a pin?
No. The Earrings and Necklaces will have their own price (they are more expensive than the pins due to having to be a smaller run of specially sized/created items and having quality jewelry findings - the earring hooks will be 14kt gold filled, for example). They will only be available as additional add-on purchase options at the end of the campaign if people are interested in them, they cannot be swapped out instead of a pin.
Last updated: September 17, 2020 07:17
What is your policy on lost/stolen/damaged packages?
You can read our full, general Ordering policies here: https://foxloft.com/store/ordering
Please understand we do everything we can to make sure your package gets to you, but once it leaves us and we have sent you the tracking information, it is out of our hands. If you are worried about potential postal issues please contact us before ordering to discuss extra insurance or having the package marked to be held at your local post office for pickup.
Shipping Insurance is available upon request (please contact us before placing your order if you would like extra insurance or special delivery instructions such as hold at post office for pickup). Purchases are not insured beyond standard default USPS coverage unless requested by buyer before purchase (there is a small additional cost for this service). Insurance is offered through the shipping company and claims must be processed through them.
Tracking / delivery confirmation of your package will be sent (please check your spam folder for an email from firstname.lastname@example.org if you have not received the tracking number within a few days of your order being charged/processed). We are not responsible for delivery errors on the part of USPS or the shipping company. Claims for damaged, mis-delivered, undelivered, or potentially stolen packages (with our provided proof of shipping and/or delivery through tracking/delivery confirmation) have to be made directly to your local post office or shipping center on the rare occasion that this happens.
Last updated: January 21, 2021 10:01
What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.